Question 1

Do you offer a free initial consultation or system review?

Accepted Answer

Yes, we are happy to offer initial consultations to understand your challenges and goals to earn the relationship.​

Question 2

Which areas do you serve?

Accepted Answer

Wiggly Wire is headquartered near Washington, DC and provides remote service worldwide as well as on-site support across North America.

Recent projects include New York City, Dallas, TX, and Calgary, Alberta, Canada.

Question 3

What services do you provide?

Accepted Answer

We provide end-to-end Building Automation and controls services, from system remediation and optimization to ongoing support. This includes control logic development and reprogramming, graphics creation and modification, database audits, system recovery, and third-party integrations.

We also offer independent consulting and second-opinion services for building owners, engineers, and controls contractors, frequently supporting smaller or overloaded controls shops by filling expertise gaps and helping deliver project requirements without adding permanent headcount.​

Please refer to our Services page for more information or contact us with any questions.

Question 4

What platforms do you support?

Accepted Answer

We work across a wide range of BAS platforms, with deep expertise in Automated Logic and extensive experience supporting Siemens systems. We also regularly work with the Niagara framework, Distech Controls, and other BACnet-based platforms. Our approach is platform-agnostic, with strong emphasis on BACnet and Modbus communications, third-party integrations, and interoperability, allowing us to support mixed-vendor environments and legacy systems without limitation.​

Question 5

​Do you work directly with end‑users, contractors, or both?

Accepted Answer

We provide services to both end-users (property owners, management firms, or operators) as well as contractors.​

Question 6

Can you help us migrate away from Siemens entirely?

Accepted Answer

Yes, we can provide several options to work within or without Siemens support and/or product environment:
Keep Siemens hardware, maintaining existing system in supplement or replacement of Siemens technical support.​
Keeping majority Siemens hardware while developing a gradual transition plan to another platform.
Integrating existing Siemens hardware into a third-party platform.
Advising a comprehensive replacement of Siemens equipment.​​

Frequently Asked Questions